It's easy to find out where your Silk THX order is. Just click on 'Your Account' at the top of any page, sign in, and go to 'Order History.' which will show you whether your order has been dispatched, or is still waiting to be sent.
If you can't find your order on our system, it may be that you did'’t place it successfully. Click 'View Cart' at the top of any page to see if your goods are still there. If they are, click 'Proceed to Checkout' and place your order.

After the order ships out, you will receive a shipment email with the tracking number provided. Or you can track your order via the below link.

https://thxsilk.com/pages/order-tracking

If you have not received an email about your order being shipped within 2-5 business days of the date you placed your order then please contact service@thxilk.com for further assistance.

Contact service@thxilk.com as early as possible to make the changes. Please be noted that one can not make changes to the order once the order ships.

The first thing to do is send us an email service@thxilk.com with all the necessary information or give us a call (email is preferred) stating you wish to cancel your order.Most of our products can be cancelled up until they are shipped for a full refund.Unfortunately, once you receive our shipment notice, the order cannot be canceled.Then please wait for your package to arrive and you may either keep it or contact us for return/exchange. You will have to be responsible for the postage required to send the original item to our collection warehouse. In the case of a return, your payment will be refunded to you after we confirm the reception of the order at our collection warehouse.Thank you for your interest in SilkTHX. We are flattered that you are considering us for your special day! If you have any further questions, please get in touch. We are happy to help!

Our shipping notification email is sent out automatically by our ordering system once your order has been shipped out. If you did not receive an email, you may have entered your email incorrectly or it could have sent to your spam folder.It normally takes 1-2 business days for us to process your order before sending your package out. If you have not received an email about your order being shipped within 2-5 business days of the date you placed your order then please contact service@thxsilk.com for further assistance.

We typically ship your order within 1-2 business days.Expedited Shipping usually takes 3-5 business days for most countries. Standard Shipping usually takes 7-10 business days for most countries.Your order will arrive within below delivery estimates based on your location and selected shipping speed.A tracking number will be sent to you by email if items are shipped out.

Each time you ordered, you'll receive an order confirmation email as soon as your order is placed.If you haven't received any email updates about your order, Contact us immediately.We will confirm your order on our site and send you another confirmation email with your order number and order details.There are a few possible reasons that could cause this to happen:- An incorrect email address or not frequently used email address were entered when you register on our website.- Some email systems have filters that classify our email as junk mail to not get to your inbox.However, it is recommended that you look into your junk mail folder before contacting us, as there is a big chance your email system simply blocked it.

Please check wherever you typically get the mail first and ask your neighbor if kept instead. If no package found, please contact us at service@thxsilk.comor leave us messages. We’ll help investigate and arrange replacement/refund if applicable.

Once you joined us and became a member of our website, you received your 10% off coupon code, and also a confirmation email will be sent to you for you to confirm your subscription.If you have not received your email, please check if you enter the correct email or if it went to the spam folder.Afetr this check, you can eamil us for further communication.

Our 19mm silk bedding is the perfect blend of sophistication, durability, luxury, and affordability. They are made for daily use and routine laundering. With proper care, the luster, sheen, and usability will last for a considerable length of time.22mm silk has almost 20% more silk per square inch than 19mm does. This denser weave protects the luster and sheen that silk possesses and results in stronger durability. It’s estimated that 22mm silk bedding has almost double the life of lower momme weights.Our 25 mm silk bedding is the epitome of luxury. With almost 30% more silk per square inch than 19 mm, 25 mm silk has the durability to last up to ten years with the proper care and laundering. THXSILK’s 25 mm silk sheets provide the ultimate combination of shine, thickness, softness, and durability. We use the highest grade (6A) long fiber mulberry silk, with a thickness of 25mm and enforce the strictest quality guidelines, including non-toxic dyes.

Too hot to sleep in the summer? Too cold to sleep in winter? I believe all of us have been in such a dilemma. To sleep well, the temperature of your room and comforter is critical.Research says that the ideal sleeping environment commands 33±１℃ in temperature and 50±５％（RH）in humidity. So the judgment standard on a great comforter is to see if it can maintain a very stable temperature and will do an excellent job of balancing humidity. Silk comforter has a proper function of absorbing and liberating moisture, so it can make your sleeping environment stay at more constant temperature than most comforters in other fabric.Advantage Of Silk Comforter1. Absorb the moisture quickly to adjust the temperatureIt is said that we may sweat almost 200cc when sleeping. So, the breathability of a comforter is essential for a comfortable sleeping environment. Silk fibroin peptide chain consists of lots of hydrophile groups, so the hygroscopicity of silk is 1.5 times better than that of cotton fiber. Silk can absorb and emit human body sweat quickly and liberate the moisture more rapidly than other fibers. That is why silk comforter help keeps human body temperature at a more constant temperature throughout the night.2. Save the warm air to adjust the temperatureWhat is more, silk comforters are designed to allow air to flow more freely and thus regulate your body heat. The result is your body stays cool in summer and warm in winter.Although silk comforter is a little expensive, it has so many benefits such as regulating temperature and its breathability. So buy yourself a silk comforter to have a restful sleep.

Unfortunately, because the silk flossing filling in our silk comforters are tacked to the shell, we would strongly advise against any attempts to remove the shell or wash it by yourself, as it could permanently damage the silk filling and the shell, and it would be impractical to put them back together and expect the comforter to work as well as before.The best way to keep your silk comforter clean is always to cover it with a proper duvet cover. Hang it up in the shade in a place with good air circulation every half a year would be enough to keep the comforter fresh and comfy. In the case that the comforter is dirtied by outside influences such as pets and younger kids and needs cleaning, we recommend you to send the entire comforter to a dry cleaner and have it dry cleaned.

We believe a good night’s sleep means more to your health than anything else in the world, and we strive to provide you with the healthiest and most comfortable sleeping environment with our products. We promise that our silk production process, starting from the breeding of silkworms to cocoon collection, to thread-unraveling, to weaving the threads into silk fabrics, does not involve any chemical additives. The dye we use to add variety to our color selection is almost entirely made from natural pollen and contains little chemical additives as well; not to mention that our products are all tested for harmful substances after production is completed to ensure absolute safety of our customers.

Yes, we guarantee that all of our products, unless stated otherwise on the product page, are made of 100% pure and natural long fiber Mulberry silk cultivated from the best silk farms in China. No chemicals materials are added in our production process, and the use of any machinery or chemical additives that could potentially compromise the quality of our silk has been strictly forbidden to ensure our customers enjoy the perfectly soft and smooth feel of our products.All of our silk products are inspected at every step of their production to make sure the process strictly comply with ISO9001, the internationally recognized standard of quality management. If you still have doubts, we can send you free silk swatches which you can perform the Burn Test on .

Absolutely! Choose a detergent designed for use on silk (we recommend pH-neutral liquid detergent). It’s important that you use a detergent that doesn’t contain enzymes or bleach that will damage your silk pillowcase. Machine wash cold on a gentle cycle. When it comes to drying silk, air drying is ideal.

Hand washing is always the best and safest method for washing silk.1．Fill a basin with cold water under 30℃/86°F.2．Add a decent amount of detergent in cool water. Use gentle or special detergent for silk.DO NOT use alkali or soap detergent. DO NOT use bleach on silk. Wrong detergents are destructive to silk fabrics.3．Soak your silk item within 5 minutes. Otherwise, it will damage the protein fibers of the silk. If there is a stain, deal with the stain by using a tiny amount of white vinegar.4．Massage the silk item gently to remove odors and stains.5．Rinse the silk item under the clean water till it runs clear, and all the detergent soap suds have been washed out.6．Use a towel to soak up most of the water. DO NOT twist or wring the item.7．Hang dry. DO NOT tumble dry. DO NOT dry in the direct sunlight.

The silk fabric is very smooth, but it also develops wrinkles when not stored properly. Getting them out can be quite challenging because of the delicate nature of the material. So, let's see how wrinkles in silk clothes can be smoothened easily without damaging the fabric.- Hang the silk pajamas on the cloth hanger.- Turn on the garment steamer and select “silk” mode.- Gently pull on the edges of the clothes.- Spray the front and back of the cloth.- Don’t directly tough the clothes to avoid high temperature damagr.- It only takes a few seconds to instandly smooth the wrinkles.

All orders are shipped duty-paid to ALL parts of the world. If you get hit with a bill for import duty, send it to us and we’ll pay it.

After we successfully dispatch your order from our warehouse, it takes some time for the shipping carrier to provide an update of your package. Once the carrier updates the information, you will be able to track your order status. Use the link below to track your order.https://thxsilk.com/pages/order-trackingIf there is still no shipping information after a few days, please email us at service@thxilk.com. Our CS team members will get back to you within 24 hours generally and check order status for you.

When we ship our packages to you, there might be no immediate updates from the shipping company due to the fact that your package is on transit. Once it has reached the next sort facility, it will update. It may take a couple of days to see any activity once the order is shipped out from our company.If there is still no shipping information after a few days, please email us at service@thxsilk.com. Our CS team members will get back to you within 24 hours generally and check order status for you.

The most common factors may cause to the delay are as following:1) Misspelt, incompleted ,or outdated address when the carrier fails to deliver the package.2) Unforeseen circumstances at the local post office, postal strikes, customs clearance , or weather.3) The carrier may take 1-2 business days to register and receive parcels. This will affect your shipment status.4) Public Holidays in your location and ours can also cause delays during the processing time.

Please email us at service@thxsilk.com first to submit your 'changing address' request.Generally, we can only update your shipping address before shipment. To ensure that your package can be properly delivered, please ensure that your address is complete and correct with all information including apartment/suite/room numbers.We are unable to cancel an order after shipment. Please keep an eye on your order status to make sure you can receive your order.

Currently, we can ship to the continental U.S. and most international countries. Free Standard shipping free within US States and most all country. Orders expedited shipped to US are a flat rate of $15.99 and order over $250 qualify for free expedited shipping. However, for remote areas, there might be additional shipping charge because the delivery services are only limited to certain carriers which make the package hard to deliver in some countries.Please kindly note that P.O. Boxes and military addresses (APO, FPO) cannot be delivered.

We are not responsible for lost or stolen packages if the courier has marked the package as “Delivered.” However, we'd be happy to assist you with your lost order. Please check with your household members or neighbors to see if anyone may have received the package. This is usually how they find their packages at last.

Return Policy1. A return must be requested within 30 days, starting from the day the item is delivered.2. Merchandise must remain in its original condition and package (unworn, unused, unwashed, all tags attached).3. If your order is eligible for a return, please reach out to service@thxsilk.com providing the order number.4. Please return your package within 7 days once you receive the return address by email. In case of special circumstances, please inform us in advance. Otherwise, your return requests will not be accepted.

We will endeavor to process returns or exchanges within 2-3 business days of receipt of your item(s). We will credit refunds to the credit card used in the original purchase. Refunds cannot be returned to alternate cards or different forms of payment. Please keep a copy of your shipping information for returns so that you can track the item.Please note that payment processing is beyond our control and it may take up to 7-10 additional business days for the funds to be credited to your account used during checkout.

For exchange, the new items will be processed within 2-3 business days of receipt of your item(s). And for the estimated shipping time, please refer to the shipping time for the normal orders.

Note: Please make sure that you contact us first and will return the package to our agreed return address. Or it will affect the processing of your return. We do not accept returned items that were sent back by you directly without checking with us first.

For non-defect returns, we will reimburse for the price of goods only. You will be responsible for the return postage for the additional returns, and you are suggested to choose the economical way to return.Please pre-pay freight costs for returned items. In the case of a manufacturer's defect, we will reimburse you for your return shipping costs. Please send us an email and attach clear photos of the items that verify a quality issue first. Please follow the instructions that are provided by our customer service team.

We are sorry that we do not accept returns or exchanges of only pajamas' top or bottom. We can not divide pajamas to top and bottom in different sizes. We suggest that you could try our customization service if you prefer a different size in top and bottom.

If you can not download the return form, just put a paper that note your return items, your email, your order number with the returned package.

Please send your shipment receipt and send us the tracking number via email too so we can follow up with the carrier if it goes missing. Your return&exchange process might be delayed if you don't send the tracking information.In addition, we need to confirm the condition of the returned item before issuing a refund. But the checking process is limited because of COVID-19. Please send us emails if you wanna a quick refund. We will notice our warehouse to check packages. If we did receive your return, we will issue a refund to you asap. Please wait for some time. Thank you for your patience.

Yes! Please rest assured that Thxsilk will warrant that your information including the sensitive information submitted by you is protected both online and off-line. While you are making the payment, the page is secure, encrypted and protected with encryption software, SSL.

Detailed personal information may be required to authorize your order. If you have been asked to authorize your order it has been randomly selected and placed on hold by our fraud prevention team for further verification. It is our responsibility to protect our shoppers from any unwanted billings. If the order has not been authorized after one week, we are forced to believe it is fraudulent and the order will be subject to cancellation without further notice.

If you have trouble paying via credit card: Please check the details of your card information to make sure they are correct, including the expiration date, cardholder name, security code on the back of your card as well as the billing address. Please ensure that you have not reached the card limit or your card is not suspended by the bank for a review. In the case that your payment is still refused, we suggest you try a different card or pay us via PayPal.

Your order may be subject to import duties and/or taxes, which are levied once your package reaches your country. Please kindly provide us with the payment receipt and we will compensate our customers for customs charges. The price quote for duties is determined by the destination customs authority.In the event that the buyer refuses delivery of the shipment, the buyer is responsible for payment of all return duties and taxes; in this case, return shipping charges will be billed to the buyer's method of payment. Shipping fees are not refundable for undelivered shipments or refused shipments.

Yes, if you sign up to our newsletter on the bottom of our homepage you will receive a pop up message with a coupon code.

No, our website only allows the use of one code per transaction so please use the code with the best discount /offer at the checkout.

If you forgot to add your promo code at checkout, please email us at service@thxsilk.com with your order number and offer details. We will work to find the best solution for you!

Please note that we only need shipping address for order delivery. Nothing will be sent to billing address. So you do not have to modify your billing address.