Shipping policy

Last Updated: June 18, 2026

We are committed to delivering your order as quickly and efficiently as possible. Please review the information below regarding processing times, shipping methods, and delivery expectations.

Order Processing

All orders are processed within 1–2 business days after payment is received.

Orders are processed Monday through Friday, excluding weekends and public holidays.

Once your order has been shipped, you will receive a shipping confirmation email with tracking information.

Estimated Delivery Times

United States, Canada, Australia, United Kingdom, France, Germany, and other selected major markets

Standard Shipping: 6–12 business days

Expedited Shipping: 3–5 business days

Other International Destinations

Standard International Shipping: 6–12 business days

Expedited International Shipping: 3–10 business days

Remote Areas

Standard Shipping: 6–12 business days
Please note that expedited shipping may not be available for certain remote locations. Available shipping methods will be displayed at checkout based on the delivery destination. Delivery times are estimates only and may vary due to customs clearance, carrier delays, weather conditions, peak seasons, public holidays, or other circumstances beyond our control.

Shipping Costs

Free Standard Shipping

Free standard shipping is available worldwide.

Expedited Shipping Upgrade

Expedited shipping is available for eligible destinations for a flat fee of $39.99. Availability of expedited shipping depends on the delivery destination and will be displayed at checkout.

Duties, Taxes & Customs

THXSILK covers all applicable duties, taxes, and import fees for eligible orders. No additional customs charges are typically required upon delivery.

In rare cases where customs authorities request additional documentation or impose unexpected charges beyond our control, our Customer Care Team will work with you to resolve the issue.

If you have any questions regarding customs or international shipping, please contact us before placing your order.

Shipping Carriers

We work with trusted shipping partners, including FedEx, DHL, USPS, and other regional carriers, depending on the destination and shipping method selected.

To ensure the most efficient delivery, we reserve the right to select the carrier used for shipment.

Address Changes

Please carefully review your shipping address before completing your order.

If you need to update your shipping address, please contact us as soon as possible at support@thxsilk.com or via WhatsApp at +1 (213) 649-9428.

While we will do our best to accommodate address changes, we cannot guarantee modifications once an order has been processed or shipped.

Contact Us

If you have any questions regarding shipping, please contact our Customer Care Team:

Email: support@thxsilk.com

WhatsApp: +1 (213) 649-9428