Shipping Information
Shipping Policy
1. A confirmation email of your order details will be sent once you place the order
2. A tracking number will be sent to you by email once your item is shipped out, which used to track from ‘Track My Order”
3.To check shipping details, please see the following table
Note:
1. Saturdays, Sundays and holidays are not considered business days
2. All of our orders are shipped via DHL, FedEx, USPS and other carriers, depending on your location.
3. Usually, we try to have all your items shipped together. Despite that, we may choose to split your order to ensure you get it sooner. If that happens, you'll get a separate tracking number for every package.
2. All of our orders are shipped via DHL, FedEx, USPS and other carriers, depending on your location.
3. Usually, we try to have all your items shipped together. Despite that, we may choose to split your order to ensure you get it sooner. If that happens, you'll get a separate tracking number for every package.
Customs And Import Duties
On occasion, additional customs or import duties cannot be avoided. If you do incur charges, please do not hesitate to contact us at service@thxsilk.com1. Please send us a copy of the customs duties receipt via email
2. A refund will be processed within 3-5 working days of receiving your receipt