Return and Exchange Information
1. Please return the package within 30 days on receipt. Returned item must be condition new as the original package, unused, unwashed, with tags and labels on. (Please tell us if it is difficult for you to return the item in time)
2. Items returned must be in their unused condition with the original packing. We do not accept a returned item that’s damaged, washed, or altered in any way.
3. Exchange or refund will be sent to you within 3-5 business days after we receive it.
Return Shipping Charges
We will undertake the return shipping cost for the returns due to a manufactures defect or a THXSILK fulfillment error only. We do not pay for or refund return shipping charges for any other reasons.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at