Return Conditions

  • Returns must be requested within 30 days from the date of delivery.
  • Items must be in their original condition and packaging (unused, unworn, unwashed, with all tags attached).
  • If your order meets the return conditions, please contact support@thxsilk.com with your order number.
  • After receiving the return address via email, please ship the package back within 7 days. If there are special circumstances, please inform us in advance; otherwise, the return request will not be accepted.

Return Instructions

  • Prepaid return labels are only provided for damaged, defective, or wrongly delivered items.
  • Returns without prior authorization will not be accepted.
  • If items appear worn and/or washed, or are not in their original/resellable condition, the refund may be delayed or denied. In such cases, the items will be returned to you.
  • Sale items, custom-made items, monogrammed items, and face masks are considered final sale and cannot be returned or exchanged.

Exchange Policy

  • We only replace items if they are defective or damaged within 30 days of receipt.

Refund Policy

  • Refunds will be processed once the returned items are received and inspected at our warehouse.
  • Refunds will be issued back to your original payment method within 3–5 business days.

FAQs

Do I have to pay for return shipping?

In general, you are responsible for returns or exchanges fees. If you have obtained an incorrect, damaged, or defective item, please email our customer service team with attached clear photographs of the item in question so that we can verify the problem.
Can I cancel my order

Yes. However, we are unable to cancel orders for items that have already been shipped, are in production, or are custom-embroidered products. Once you receive the package, you may either keep the item or contact us to arrange a return. If you have any questions, please feel free to email our customer service team at support@thxsilk.com .
When will the exchanged items be shipped out?

Our standard procedure is to handle refunds and exchanges only after obtaining confirmation from our warehouse facility upon their receipt and verification of any returned merchandise. After this confirmation, any items needing exchange will be processed within 3-4 business days and shipped via our standard shipping method.
Where do I send my returns?

Items returned without first undergoing our return request and approval process are not eligible for refund or exchange. It is imperative to highlight that directly returning packages to the address printed on the shipping label is prohibited.
Will you charge a return handling fee for the return or exchange?

Please rest assured that there is no handling fee for returned or exchanged items. However, except in cases of defective or damaged merchandise, customers are responsible for arranging and covering the shipping costs for returns through their preferred carrier. For any quality issues, you must contact our customer service team via email and provide clear photographic evidence of the problem with the item.
How does your exchange work?

Once our warehouse team has received and inspected your returned items to validate their condition, we will process the exchange as needed. If you require the replacement item urgently, we recommend placing a new order for the correct size directly, as that will be substantially faster and simpler logistically. Regarding the items you returned, you can elect to receive a refund for those instead of an exchange.