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1.A confirmation email of your order details will be sent to you once received. We will begin to process your order as soon as possible, which you will be able to track from 'Track Order Details'.

2.A tracking number will be sent to you by email once your item is shipped out.

3.To check shipping details, please see the following table.

REGION COST (BASED ON ORDER VALUE) DELIVERY TIME
USA / CA / AU / UK / OTHER COUNTRIES FREE EXPEDITED SHIPPING ON ORDERS OVER $199,
OTHERWISE THE SHIPPING COST IS $15.99		 3-5 BUSINESS DAYS
USA / CA / AU / UK / OTHER COUNTRIES FREE STANDARD SHIPPING ON ALL ORDERS 7-10 BUSINESS DAYS

Note:

The delivery time does not include the required processing time. (which is usually 2 working days)
If you have requested an item to be customized or monogrammed, please allow four or more working days within the processing time.
Shipping fees may vary for remote areas. Additional charges may apply to certain regions (e.g. Alaska, Hawaii, Puerto Rico, remote islands, and other international destinations). We will contact you via email if extra shipping costs are required before dispatch.
Our delivery service does not cover post office boxes or military mailing addresses(APO, FPO).
Before you place your order, please confirm the shipping address, as later changes may result in additional charges.

Pre-Sale ItemsIf :

your order contains pre-sale items, your order will not be shipped until the pre-sale items are in stock. We're sorry that we do not support split shipment at the moment.

Customs and Import Duties:

Every so often, there are times when extra customs or import duties are inevitable. If you do incur charges, please do not hesitate to contact us atsupport@thxsilk.com
Please send us a copy of the customs duties receipt via email.
A refund will be processed within 3-5 working days upon receiving your receipt.