Where is THXSILK located?
THXSILK is a leading silk company based in China that specializes in the production of silk bedding and other luxury home items. Suzhou, where the factory is located, is well known and has been the main hub of silk manufacturing in China for such a long time, from one dynasty to another, and still exists in this modern era. THXSILK is committed to producing high-quality silk products with an emphasis on providing a comfortable and luxurious sleep experience. This commitment to quality and customer satisfaction is reflected in our attention to detail and our use of only the highest quality materials and craftsmanship. This is the value we add to our company ethos.
Silk used to be about luxury and seduction, but since the establishment of THXSILK in 2006, we have changed the lifestyle of silk to become a healthy lifestyle that everyone can enjoy, get relaxed, and get the health benefits of silk. We aim to deliver the benefits of Suzhou-made silk all around the world, giving everyone a reasonable price without losing the luxury touch of silk.
THXSILK Customer Service and Loyalty
THXSILK is an honest Chinese silk company that applies a transparent pricing method. So, what is transparency pricing?
We all know that it is quite challenging to provide decent quality at a reasonable price. This is not an impossible challenge for THXSILK. This challenge becomes more interesting when everyone starts to ask about the possibility of our mission, and with commitment and teamwork, we are confident that we will be the number one provider of silk products at affordable prices in China.
We stand for transparent pricing while distributing our product, which means we are transparent in deciding the selling price. For us, our customers deserve to know the worth and value of the products they buy. Without too many markups and additional costs, but still with quality. This is us, THXSILK. We always try to make our product and production as efficient as possible.
So, as a customer, these are the benefits that you get over the price we sell:
THXSILK Quality
After a lot of time being examined in a lot of laboratory tests, our products are certified by the OEKO-TEX® Standard. This is the standard that is managed by the International OEKO-TEX® Association. A textile association that is responsible for textile research all around the world and is headquartered in Europe and Japan. It means that THXSILK brings the international standard to the product's quality. With OEKO-TEX certification, we are confident that our products are environmentally and human-friendly. We have 22 momme to 30 momme silk products. Has anyone any idea what momme means in silk? 'Momme' in silk means weight and density. Simply put, the more momme, the higher the quality. The standard for good-quality silk is in the range of 19 to 22 momme. THXSILK offers 30 momme silk pillowcases that are guaranteed to be durable and of high quality. So why should you care about the momme of silk? Because of this, you can measure the quality standard. When we talk about quality, it is not limited to price and pride. With quality, you will have comfort and long-lasting durability. Good-quality silk will not shrink with use, so you can always use it every day to support your quality sleep. With this durability, you can sleep comfortably for a long time.
THXSILK Design
For many years, we have collaborated with professional and talented local designers to produce our products. Our quality does not come at the expense of our design. We conduct regular market research to identify and forecast design trends. THXSILK will give you more confidence in your life, even when you are sleeping. We have various designs of silk bedding products, including silk sheets, silk sleepwear, silk pillowcases, and also silk comforters, both the feel and cover of which you can choose.
THXSILK Logistics and Shipping
We always provide the most efficient customer service and quality control until our customer has received our product. Here is the flow of how you purchase our products: Start by visiting our catalog on our website and adding your favorite silk products to your cart. Please read all of the product descriptions before proceeding with payment and complete the purchase form with the correct information. We offer a diverse range of products in terms of color, size, and momme. Please be sure that you choose the color that you want and the size that suits you. After selecting your favorite collection, we will send you an email confirmation so you can keep track of your order. Once this process is done, you will receive the product in 3–10 business days, depending on your location. Please also keep in mind that public holidays like Chinese holidays, Chinese National Day (October 1), and Chinese New Year (January 28) will affect shipment. If you haven’t received any email confirmation within 24 hours of your payment, try to contact us via email at service@thxsilk.com. You can also contact us through our other social media. The same is true if you have any complaints or comments regarding delivery (stolen, lost, or damaged), and you can always reach us via the same email address.
Therefore, you need not worry about purchasing silk products from us. We also offer free shipping with certain terms and conditions.
THXSILK's After-Sales Service and Return Policy
If you have any problems with our products, don’t worry; we've got you covered. If our product is damaged and you want a refund or exchange, please immediately send an email to this address: service@thxsilk.com, within 7 days of receiving the package. The complaint will not be processed if customers are not able to show the payment receipt and damage evidence. After that, the customer needs to return the product in its original condition and packaging (unworn, unused, unwashed, and with all tags attached). These are the kinds of problems that can be funded or exchanged. The cases are: product defect, incorrect size, incorrect model or color, and shipping error. Once we have received your case and returned the goods, the return process will take up to 3 business days.
Another service is cancellation. As a customer, you can cancel the order for free until it is shipped with the terms and conditions applied.
Indulge yourself in luxury with THXSILK, 100% Pure Mulberry Silk
Everyone looks forward to a relaxing night's sleep every day after a long day of activities and work. That’s why you should make your sleeping time special. One of the ways is by collecting silk sleeping products, from silk bed sheets to long silk nightgowns or silk pajamas. Over the years, many scientists have believed that silk brings a lot of health benefits to human beings. All THXSILK products are made of 100% pure mulberry silk. We aim to deliver all of these benefits of silk to everyone in the world with an easy and fun shopping experience through our website. Once you have had a pleasant experience with us, we strongly encourage you to write a review to get 5% off your next purchase.
