Help Center | THX Silk.

We usually ship the order within a week after you complete the purchase. Once shipped, you’ll be notified by email stating your order on the way. Please find the tracking number there and put in our tracking page for accurate information.

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As part of orders fulfilled directly from our warehouse in China, please reserve 7-20 days for standard international transition service. If there is no update available over 30 days since shipment confirmed. Please contact our customer service team at service@thxsilk.com" title="thxsilk customer service">service@thxsilk.com or leave us messages. We’ll help with the replacement or refund if applicable.

For expedited shipping, it usually takes 3-5 business days for UPS/TNT/DHL; Comforters usually takes 7-10 business days for delivery. More accurate information, please contact us at service@thxsilk.com" title="thxsilk customer service">service@thxsilk.com.

When your order has gone through you’ll  receive an email from us to confirm your order. 

You can find some information in the email like this below. 

silkthx.com warrant that your information including the sensitive information submitted by you is protected both online and off-line. While you are making the payment, the page is secure, encrypted and protected with the best encryption software in the industry - SSL. You can choose one favorite from the payment methods below.

Credit/Debit Cards: 

PayPal: 

Wire Transfor: 

If you're having some trouble with your payment, we do have some tips that usually work, but we're not able to override the actual system to accept payment if it doesn't go through.

Some things you can try that may work include:

1. Make sure all information is correct including credit card number, expiration date, security code, billing address, and zip code if asked. 
2. Try using PayPal if you have a PayPal account. Customers can still pay via PayPal guest check out if customers do not have a PayPal account.
3. Try using a different card.
4. Start over with a new order instead of trying to pay for the same order over again.
5. If your payment is still declined, you may need to contact your bank. Occasionally, when purchasing from an online company for the first time, your financial institution will issue a hold on the funds if they are unfamiliar with it.

One thing to keep in mind is that even if your bank approves the payment, our processor may decline it if it does not pass the necessary security checks set up. If you've tried everything else, feel free to reach out to our excellent team of stylists, and we can look into this for you.

Yes, we use the latest security technology and advanced encryption to make sure your order is completely safe. You can buy from Silk THX Inc. with complete confidence. 

We also protect your details and never pass on your email address or postal address to anyone else.

Plus, you have the additional protection of our 7-Day Money Back Guarantee. If you’re not happy with your goods, just return them unused in original packaging for a full refund.